New Products and Features
Poltys Direct Care Connect (DCC) continues its success story worldwide.
The new Poltys DCC Talk mobile application sends voice alarms recorded at runtime (Walkie-Talkie mode) and text alarms using the mobile device.
Since Contact Centers want to increase the productivity per Agent they have employed, they monitor the time which is spent by an Agent to talk to a prospective Customer.
So, when the Agents are provided with a database and asked to call to various prospects, it is noticed that the effective time spent in talking to the customers is very low as many calls are not picked up, answered by fax machines, busy etc. Therefore, the Agents spend more time dialing numbers than actually talking.
Moreover, do you need to conduct multiple outbound campaigns simultaneously?
Poltys Outbound Dialer is the solution for all these needs.
Sometimes your customers forget about their appointments, which cost you revenue, causes disruptions in your schedule, and hurts your professional relationship. If you could give all of your clients notifications prior to their appointments, that would increase revenue and increase customer satisfaction. But who has that time?
You can now fix your no show problem using Poltys Appointment Reminder which is an automatic solution that places outbound calls, send SMS and/ or Emails in order to deliver specific appointment information to each customer.
Support for E-mail notifications
Support for pre-recorded wave files
Poltys helps the Contact Center agents to increase their efficiency and improve customer satisfaction by introducing a new productivity tool that smoothly integrates with Microsoft Outlook 2012 and 2013.
The Microsoft Outlook 2010/ 2013 Agent Toolbar provides the agents with direct dialing from Outlook contact form or from the Email message itself with just a mouse click.
Moreover, the incoming calls automatically pops up the right Outlook contact based on the received Caller ID.
Poltys sells its Contact Center solution worldwide. Unfortunately, not all of the regional telephony service providers supply the Caller ID in the standard format. For example, some operators do provide the Caller ID preceded by country code, some ones don’t.
The issue may affect the availability of contact pop up feature when the Caller ID does not strictly match the information stored in contact database.
Poltys resolved the glitch gracefully: the Caller ID is not searched in the database for coincidence, but for likeness. Therefore, both cases are solved and the contact information pops up for all operators, no matter how the Caller ID is supplied.
How it Works
Poltys has strengthened its CRM systems portfolio the CCAgent product integrates with. Customers can now take advantage of direct pop-up screens from the following CRM systems:
Moreover, Poltys offers direct integration services with the following SQL databases upon customer request:
Poltys continuously recognizes the valuable feedback received from customers and consequently integrates it in the right product at once.
For instance, you can now split the outbound call activity by regional areas.
The Area field can be included or used as group/ filter field in the reports.
You can now define composite filter criteria at a glance, such as: find all call records that have Agent=”John Doe” AND (Caller ID is like 805% OR Caller ID is like 864%"), where % means any sequence of characters, of any length. The filter returns all calls received by the specified agent which have any Caller ID starting with 805 or 864.
If you run a Contact Center Outsourcing business, you definitely want to secure the confidential information of your customers presented in their call activity reports.
Poltys CCView and CCAccounting products let you hide with a click the filter information in the reports that may contain private customer references. This way, the reports are clean of confidential data, do not interfere with each other and they can be safely distributed to the respective customers.
Poltys understands the necessity of obtaining the desired information as quickly as possible in a world where business processes are carried out with speed increasingly higher.
The new database engine allows the users to store up to 25 millions of calls (i.e. 10GB of disk storage) into a single repository, meaning 2.5 times more than the previous version.
Also, the response time for generating reports or searching the call logs significantly decreased, providing more efficiency of business processes.