Call Center Agent

Poltys helps the Contact Center agents to increase their efficiency and improve customer satisfaction by introducing a new productivity add-on to CCAgent - Poltys CTI Toolbar, that smoothly integrates with Microsoft Outlook 2010 and 2013.

The tool provides the agents with direct dialing from Outlook contact form or from the Email message itself with just a mouse click. Moreover, the incoming calls automatically pops up the right Outlook contact based on the received Caller ID.

Calling from the Outlook Email list

Calling from Outlook Contact form

 

 

 

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Related Products

▪ Poltys Assistant

▪ SIP IVR

▪ CCAccounting

▪ CCView

▪ CCRecord Pro

▪ Queue Announcer

 

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