CRM Integration

CRM (Customer Relationship Management) applications provide intelligent sales, marketing, and support tools designed to improve communication and contact with customers.

Integration with our Call Center applications deliver:

• Reduced hold time
• Increased agent efficiency
• Eliminates gathering of common information from customers
• Rapid ROI based on time saved

Our products are designed to quickly integrate with other applications using Microsoft ActiveX technology, information is passed to the CRM application when an incoming call arrives and the agent answers the call. The window is then opened in the CRM application when the call is answered.

Populating a screen based on account information or the Caller ID can easily be accomplished, using our optional fully integrated IVR solution, with either touch tone or voice recognition can obtain any information required to automate and interact with your customer, including the notes related to the call they were on by eliminating the need of the agent to type notes.