Have Permanent Access to Our Support!

At Poltys we believe that the quality of product support is more important than the software itself. By explaining our support services we hope to set your expectations so your experience with Poltys products is both satisfying and productive. Support services are available with valid Software Maintenance Agreement (SMA).

 

Maintenance services can be offered only to the latest Software release.

Keep your Software Maintenance Agreement active!

Speed

We understand that your time is valuable and we are committed to provide fast and efficient product support. We are always available to answer your questions regarding any product.

Online Training

We are happy to offer comprehensive support offerings for any of our products as well as tailored training to suits your needs and to ensure that you receive the maximum benefit of our products.

Support for installation

Technical support offered for installation includes remote product installation and configuration via Webex or TeamViewer. After finishing the installation and configuration process, our support team together with the customer will test the applications that were installed to make sure that everything is working properly.

On-site Support

This service is available for new customers who need a helping hand setting up, or existing customers who need more in-depth support and advice. A technical support engineer can come to your office to help you with any Poltys software or service queries you may have.

Support Hours

Feel free to ask any questions or send your feedback to support@poltys.com and we will be happy to answer any questions you have. The hours of operation for support are 7:00 AM to 5:00 PM EST (Eastern Standard Time) Monday through Friday.

The technical support services are granted by Poltys Inc. to customers by contract. Please refer to Software Maintenance Agreement and Limited and Extented Warranty documents for more details.

Contact Us

US: +1 (864) 642-6103

Canada: + 1 (905) 205-0389

UK: + 44 (0)20 3002 0761

Toll Free: +1 (877) 257-1268

Fax: +1 (864) 752-1568

support@poltys.com

 

 

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