CCAccounting EX
Enhanced Call Logging
The new solution provides all the data regarding inbound and outbound calls with advanced searching and filtering capabilities.
The new solution presents all referred devices during the call with their associated call legs with complete statistics. The quick search by strings feature with instant results accelerates the business processes within your organization.
Powerful Call Reporting
The powerful set of Microsoft Excel templates with graphic summaries and details plus ability to design new custom reports help you to always get the exact data you need, when you need it.
Billing by Agent |
Calls by Group |
Basic Call Log General |
Calls by Hour |
Call Log General |
Calls by Phone Number |
Calls by Talking Time |
Global Service Level |
Calls by Talking Time by Day |
Global Service Level by Day |
Calls by Talking Time by Hour |
Global Service Level by Hour |
Calls by Waiting Time |
Top Dialed Numbers |
Calls by Waiting Time by Day |
Top Received Customers |
Calls by Waiting Time by Hour |
Top Received Numbers |
Calls by Agent |
Transferred Calls by Agent |
Calls by Day |
Trunk Activity |
Calls by DID |
Un-returned Lost Calls |
Calls by Extension |
|
Enterprise Spread Solution
You no longer need to redo reports from multiple telephony sites to see all the activity within your organization. Multiple Panasonic PBXs that are networked together can be monitored with CCAccounting Pro.
Call Recording Add-on
Trunk Call Recording add-on taps call conversations that take place on different trunks either Analog, E1/T1 ISDN, or SIP. Call recording represents an essential component for every company that does care about staff training, reducing conflicts and avoiding potential liabilities.
You can easily search for a specific call recording by quick strings, extension, date and time, line number, caller ID information, calling name, and more.
Embedded audio player can reproduce the voice conversation of each call segment by its associated time offset.
|