Call Recording

  • Track telephony activity, employee productivity, security, and confidentiality
    Track the total call volume, call duration and various other statistics for individual extensions and groups
  • Track employee calls
    Track employees making toll free calls, potentially fraudulent calls and calls to competition to leak information
  • Track incoming calls
    Track threat calls or 911 calls
  • Track eficiency of market advertisements
    Analyze which advertising campaign provided the best return on investment
  • Provide proof of call/ liability
    Proof of calls to protect against someone holding the business liable
  • Review a phone call
    Search and listen to an important conversation with a client
  • Provide quality monitoring
    Ensure that the employees are providing the right information to the customers and provide high quality service and support
  • Help on employee training
    Provide a set of good and bad calls as a part of training to a new employee
  • Enhance Customer Experience
    Ensure consistency and accuracy across your employees giving information over the phone
  • Ensure security
    Isolate and listen to threatening calls coming into the company

 

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Related Products

▪ CCView

▪ CCAccounting

▪ CCAgent

▪ Poltys Assistant

▪ Outbound Dialer

 

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