CCRecord Pro
- Track telephony activity, employee productivity, security, and confidentiality - Track the total call volume, call duration and various other statistics for individual extensions and groups
- Track employee calls - Track employees making toll free calls, potentially fraudulent calls and calls to competition to leak information
- Track incoming calls - Track threat calls or 911 calls
- Track eficiency of market advertisements - Analyze which advertising campaign provided the best return on investment
- Provide proof of call/ liability - Proof of calls to protect against someone holding the business liable
- Review a phone call - Search and listen to an important conversation with a client
- Provide quality monitoring - Ensure that the employees are providing the right information to the customers and provide high quality service and support
- Help on employee training - Provide a set of good and bad calls as a part of training to a new employee
- Enhance Customer Experience - Ensure consistency and accuracy across your employees giving information over the phone
- Ensure security - Isolate and listen to threatening calls coming into the company
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