Call Recording

• Track telephony activity, employee productivity, security, and confidentiality
  Track the total call volume, call duration and various other statistics for individual extensions and groups
• Track employee calls
  Track employees making toll free calls, potentially fraudulent calls and calls to competition to leak information
• Track incoming calls
  Track threat calls or 911 calls
• Track eficiency of market advertisements
  Analyze which advertising campaign provided the best return on investment
• Provide proof of call/ liability
  Proof of calls to protect against someone holding the business liable
• Review a phone call
  Search and listen to an important conversation with a client
• Provide quality monitoring
  Ensure that the employees are providing the right information to the customers and provide high quality service and support
• Help on employee training
  Provide a set of good and bad calls as a part of training to a new employee
• Enhance Customer Experience
  Ensure consistency and accuracy across your employees giving information over the phone
• Ensure security
  Isolate and listen to threatening calls coming into the company